Tue, 04/11/2023 - 00:03
I wrote previously1 that environmental, social, and governance (ESG) metrics are often dysfunctional because they prioritize the wrong things and thus deliver the wrong results.
The recent failure of Silicon Valley Bank (SVB) despite SVB Financial…
Wed, 02/22/2023 - 12:03
Environmental, social, and governance (ESG) is growing in popularity as a metric to guide investment decisions. What does ESG have to do with productivity, quality, or stakeholders, aka relevant interested parties? The answer is—with the exception…
Mon, 12/19/2022 - 12:03
Corrective action and preventive action (CAPA) is probably the most important process in any quality management system because so much else depends on it. This includes not only its traditional role as a response to defects, nonconformances,…
Thu, 11/03/2022 - 12:03
‘You see, but you do not observe,” Sherlock Holmes told Dr. Watson in Sir Arthur Conan Doyle’s (1891) A Scandal in Bohemia. Taiichi Ohno, who developed Henry Ford’s lean production system into the Toyota Production System, told managers to stand in…
Mon, 08/22/2022 - 12:03
Inflation has skyrocketed during the first half of 2022, which also saw a sharp downturn in the stock market in response to the Federal Reserve’s increase in interest rates to reduce demand. This resulted in a bear stock market and raised the…
Tue, 06/21/2022 - 12:03
Quality-related data collection is useful, but statistics can also deliver misleading and even dysfunctional results when incomplete. This is often the case when information is collected only from surviving people or products, extremely satisfied or…
Mon, 04/18/2022 - 12:03
Ryan Day1 describes how the rise of independent auto dealers is a “gray swan” event for the automobile industry. This was not only bound to happen, as observed by the author, but also long overdue. The article states, “...current state laws prohibit…
Tue, 01/25/2022 - 12:03
The U.S. Military Academy’s Honor Code says that “A Cadet will not lie, cheat, steal, or tolerate those who do.” Lt. Gen. Darryl A. Williams, the USMA’s superintendent, elaborated, “The tenets of honorable living remain immutable, and the outcomes…
Mon, 11/29/2021 - 12:03
Shigeo Shingo was able to summarize entire concepts in single phrases, such as “paint parts, not air.” This meant that paint which misses parts in a spray booth constitutes wasted material and also an environmental aspect. “Ship product, not air”…
Thu, 10/21/2021 - 12:03
Luddism is, as depicted by Henry Ford, “...the theory that there is only so much work in the world to do and it must be strung out.”1 This dysfunctional paradigm is shared today by otherwise highly capable people such as Elon Musk, Bill Gates, and…