My benchmark good service is what happened when staying at a major Las Vegas casino/hotel (rooms and employees numbering in the thousands) and my mobility scooter, rented from the hotel, disappeared from valet parking check area.
The attendant immediately informed me that it was missing, security had been notified, and his supervisor would be along shortly to update me. Within three minutes, his supervisor was there, informed me that there were no scooters available, but accommodations were in process. He also informed me that the operations manager was also on his way and would be there shortly. Within another three or four minutes the operations manager (not a manager, The Manager) appeared, apologizing for taking so long to get there. He informed me that, as they had no more rentals available, one had been ordered, rush delivery, from a local supplier.
Within another 15 minutes, that unit was delivered and the manager (who had remained with me the entire time) had let me know that all the rental charges would be comped. Oddly enough, it seems that every time I bought tickets for a show, I got upgraded! … and not just on that visit.
My benchmark good service is what happened when staying at a major Las Vegas casino/hotel (rooms and employees numbering in the thousands) and my mobility scooter, rented from the hotel, disappeared from valet parking check area.
The attendant immediately informed me that it was missing, security had been notified, and his supervisor would be along shortly to update me. Within three minutes, his supervisor was there, informed me that there were no scooters available, but accommodations were in process. He also informed me that the operations manager was also on his way and would be there shortly. Within another three or four minutes the operations manager (not a manager, The Manager) appeared, apologizing for taking so long to get there. He informed me that, as they had no more rentals available, one had been ordered, rush delivery, from a local supplier.
Within another 15 minutes, that unit was delivered and the manager (who had remained with me the entire time) had let me know that all the rental charges would be comped. Oddly enough, it seems that every time I bought tickets for a show, I got upgraded! … and not just on that visit.