Making it sound pleasant isn't going to correct the way I feel about missing the rehearsal dinner. I missed the only rehearsal dinner my sister will ever have, and you think saying “Here are a few ways we can fix it...” will help? I know as well as you there is nothing you could ever do to replace what has been stolen from me. Understanding the importance of real interactions and adopting a policy of 3-days; even 24-hours' notice would prevent this from happening in the first place. We all need to stop with this scripting garbage and be real. If that means we have to incur some additional expenses, so be it. If we can't afford this, then what makes us think we belong in this particular business in the first place? The best rule is if you can't today, "no quote" and learn how to for tomorrow. Don't use people as your guinea pigs.
Making it sound pleasant isn't going to correct the way I feel about missing the rehearsal dinner. I missed the only rehearsal dinner my sister will ever have, and you think saying “Here are a few ways we can fix it...” will help? I know as well as you there is nothing you could ever do to replace what has been stolen from me. Understanding the importance of real interactions and adopting a policy of 3-days; even 24-hours' notice would prevent this from happening in the first place. We all need to stop with this scripting garbage and be real. If that means we have to incur some additional expenses, so be it. If we can't afford this, then what makes us think we belong in this particular business in the first place? The best rule is if you can't today, "no quote" and learn how to for tomorrow. Don't use people as your guinea pigs.