Hi Mike, Doug and I know that control charts have great potential outside of manufacturing - thanks for reinforcing this in your comments.
A huge risk for control charts and their potential to add value to Operations isn't whether the control chart limit lines are dotted or not but whether they are confused with spec limits - the old story of confusion around the voice of the customer and the voice of the process.
Hi Mike, Doug and I know that control charts have great potential outside of manufacturing - thanks for reinforcing this in your comments.
A huge risk for control charts and their potential to add value to Operations isn't whether the control chart limit lines are dotted or not but whether they are confused with spec limits - the old story of confusion around the voice of the customer and the voice of the process.